Terms & Conditions

When you place an order with us you will receive a confirmation email - Please carefully check all the information and contact customer services on 01642 791952 if anything is incorrect.

Payment by credit/debit cards will be debited from your account only when the order is in stock and ready to be despatched. 

If an error is discovered on the price of the goods that you have ordered, or with stock availability, we will inform you as soon as possible. On the rare occasion we are out of stock of an item, we will endeavour to fulfil your order as soon as possible. If we anticipate long delays or unavailability, we will notify you and give you the option to cancel your order and issue a refund if payment has already been made.

If any similar alternatives are available we will let you know the full details for your consideration. 

We reserve the right to cancel your order without notice for stock, price, or any other issues and you will be issued a full refund ,this would only happen in very rare circumstances if an error has been made. 

If you wish to cancel your order, this is no problem, please contact us ASAP, so we can ensure this happens before the goods are dispatched to you and so that we can issue a refund to you promptly.

Stock Availability

Most items are always available immediately to you the customer, however on the rare occasion that stock is not available, we will endeavor to fulfill your order as quickly as we can. If we anticipate long delays or unavailability, you will be notified and given the option to cancel your order if you would rather not wait.

If we are unable to ship your order for any other reason, you as the customer will be entitled to a full refund without question.

The Shoe Box Yarm reserves the right at its discretion without prior notice to alter and make changes to any part of its website.The Shoe Box and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it being accessed or used.

The Shoe Box Yarm accepts no responsibility and shall not be liable for any damage or viruses that may infect your IT equipment.